I stayed in this hotel for 11 nights & must say its not a 4 star property. Bed sheet of my room was not replaced and it was kept same all days. Air conditioner was not working on first night of my check-in and they fixed it next day. Next day onwards there was lot of noise through the air conditioner duct of room. Most of the staff at reception is rude and hardly any staff understand English, which they have misguided through their website that their staff speaks English. Wifi will suddenly stop working and the lan internet wire of the room has stopper malfunctioning. During all days of the buffet breakfast, they had kept a sticker on the bread toaster that it is out of order. You have to pay for the room service food bill at the time of delivery of food in your room as they have not got the system to add the food bill in room and seek payment at the time of check-out. If you order food in room service and pay by cash, they do not have the change. If you pay at the reception before hand, they will ask money repeatedly on another day saying that the bill was not paid by you. They have done misrepresentation on the invoice that they provide complimentary late check-out & room upgrade service as both of them were not provided to me despite expressly asking. Moreover housekeeping started banging my room at sharp 12 pm on the day of check-out.

zahra nazhdghorbani

Level 9 Local Expert

It’s a nice hotel and fortunately staff know English, but each time they give different prices per night and turns out the payment isn’t same as the price on website

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Marc Rafter

Level 2 Local Expert

The customer service in the world!