Clean but poor. the staff behaves like in a village. The receptionist is very good. sound insulation is very poor. Breakfast is included in the price - normal. far from the city center. There is no transport nearby, only taxis. average rating 3 plus.
The hotel is a reasonable price-quality ratio. 3 nights cost me a bit more than ~$100. Don’t expect a superb breakfast for that money but you do not leave the hotel hungry in the morning. Cheese, sausages, porridge, vegetables, cottage cheese, pancakes sometime, boiled eggs. Instant coffee, tea bags and biscuits. The food is not delicious but definitely eadible. Rooms are fully equipped with all you need: a chair, a table, a bed, an electric kettle, glasses, a TV. Good internet. Good water pressure in bathroom, though the water mixer is unpredictable - providing you time from time with too hot or too cold water. Good quality of the mattress, maybe even too hard for me. Very polite staff with obvious energy to help you. No goo supermarkets close to the hotel. But there are small shops where you can buy basic things like water, diaries, fruits. General impression: I would stay at the hotel again should I come to Astana with the same business purpose.
A nice small hotel, located in the old town, everything is nearby, cafes, shops, a square, museums, embassies are within walking distance. The room is clean, cozy, the staff is polite, delicious breakfasts, I liked everything, the price is appropriate.
The only negative was that there was no refrigerator in the room. Recommend 👍